Returns + Exchanges

We want you to be content with our service because the quality of our company is important to us!

At this time, due to hygienic reasons and COVID-19 safety, we cannot offer returns or exchanges. 

If you need any customer service, please e-mail us hello@poswim.com. We’ll get back to you as soon as we can.

Defective Products

• If you come across a fault in your item which you deem to be a manufacturing fault, please contact our customer service team with a photo so we can assess the issue & establish a mutual happy outcome.
• Defective materials should be sent back to the return address and your shipping fees will be reimbursed and sent back with expedited shipping.

• We do not cover shipping label costs or shipping fees.
• We are not responsible for lost packages or damages that occur after the materials leave our distribution center.